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Chargebacks don’t have to drain your revenue or your patience. This guide gives you the same playbook used inside fintech risk teams, written so busy owners and growing ops teams can put it to work right away.
In about 10 focused pages, you’ll learn how chargebacks actually move through the card networks, why most disputes are lost before they’re ever filed, and what you can change today to keep more of the money you’ve earned.
What’s inside:
The chargeback lifecycle in plain language, from first dispute to final ruling
The most common reason codes and what each one is really asking you to prove
How to build a representment packet that issuers take seriously
Prevention habits that cut friendly fraud and “item not received” claims
Red flags to watch for before a sale turns into a dispute
Who it’s for: small and mid-size business owners, ecommerce sellers, and ops teams who are handling disputes themselves and want a clear process without hiring a full consultant.
Written by Angela “Nae’” Robinson, a Risk Operations professional with 13+ years in fraud investigation, chargebacks, and compliance at institutions including Cash App and Intuit.
Instant digital download (PDF).
Chargebacks don’t have to drain your revenue or your patience. This guide gives you the same playbook used inside fintech risk teams, written so busy owners and growing ops teams can put it to work right away.
In about 10 focused pages, you’ll learn how chargebacks actually move through the card networks, why most disputes are lost before they’re ever filed, and what you can change today to keep more of the money you’ve earned.
What’s inside:
The chargeback lifecycle in plain language, from first dispute to final ruling
The most common reason codes and what each one is really asking you to prove
How to build a representment packet that issuers take seriously
Prevention habits that cut friendly fraud and “item not received” claims
Red flags to watch for before a sale turns into a dispute
Who it’s for: small and mid-size business owners, ecommerce sellers, and ops teams who are handling disputes themselves and want a clear process without hiring a full consultant.
Written by Angela “Nae’” Robinson, a Risk Operations professional with 13+ years in fraud investigation, chargebacks, and compliance at institutions including Cash App and Intuit.
Instant digital download (PDF).